Frequently Asked Questions (FAQ)
Where do you ship?
We currently ship within the United States only.
International shipping is something we're actively exploring, and we hope to expand to additional countries in the future.
How long does shipping take?
Orders are processed within 1–2 business days.
Once your order ships, you'll receive a confirmation email with tracking information.
Estimated delivery times depend on the shipping option selected during checkout.
- Standard Shipping: 3–7 business days
- Expedited Shipping: 1–3 business days
Do you offer free shipping?
Yes.
We offer FREE Standard Shipping on all U.S. orders of $44 or more.
How can I track my order?
Once your order has shipped, you'll receive an email containing your tracking number and shipment updates.
If you haven't received tracking information after two business days, please contact us at:
How long do your fragrances last?
Longevity varies depending on skin chemistry, weather, and application.
Most of our fragrances provide approximately:
- 12–16 hours on skin
- Even longer on clothing (always test fabrics first)
For the best performance, apply to moisturized skin and pulse points.
Are your fragrances authentic?
Our fragrances are independently crafted and inspired by some of the world's most recognizable scent profiles.
They are not designer products, nor are they manufactured, endorsed, or affiliated with any luxury fragrance brand.
Can I return my fragrance?
Unopened and unused fragrances may be returned within 30 days of delivery.
Due to hygiene reasons, opened or used fragrances cannot be returned unless they arrive damaged, defective, or incorrect.
My order arrived damaged. What should I do?
Please email us within 5 days of delivery at:
Include:
- Order number
- Photos of the product
- Photos of the shipping box
We'll resolve the issue as quickly as possible.
How can I contact DeMarca?
Email us anytime at:
We typically respond within 1–2 business days.